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Become a Paper Ticket Producer!

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Our Story

We’re a Modern Travel Agency inspired by “The Golden Age of Travel”

We have been in the travel industry long enough to know that it takes a community to make a business grow. Our spirit is optimistic and persistent with a whole lot of humor.  We believe all boats rise together in a strong team of dedicated, passionate travel professionals working toward individual goals while encouraging and bolstering their peers’ success.

Welcoming New & Established Agents

You realize it is not 1950, right?

Yes, we are very aware!  But we also like to have a little fun. ? We love 1950s culture – and especially the dedicated service and glamour of the travel industry in “The Golden Age.”

Don’t you miss dressing up in your best clothes and eating a Salisbury Steak served on fine china on an airplane? Because we do. ?

But all jokes aside, some of the things we love the most have changed or disappeared completely over time.

We are modernizing the best of the travel industry’s Golden Age practices and building further upon decades of development, taking travel agents into the future.

Here’s how we’re doing it…

DIY Vacationers are Missing Out on the Expert Eye of a Professional Agent

When a travel professional plans a vacation, each trip is tailored to the client and every detail is considered from window seats to spa reservations.  With the rise of online travel agencies, travelers who took matters into their own hands were often overwhelmed by the complexity of the planning process and when they needed help, they frustratingly found themselves as “just a number” working with a call center representative who was unable to offer any guidance or recommendations on products and destinations.
The Paper Ticket Producers excel at customizing and managing all parts of our clients’ vacations with no detail overlooked.

The Wonder of Travel

When flying was sophisticated and almost everywhere in the world was a new adventure, Travel Agents guided travelers on exotic and exciting journeys.  As the world – and that plane seat – has grown smaller, travel has lost some of the romance.
At The Paper Ticket, we marvel at every moment spent on vacation and we exude that passion to our customers.

Travel Agents are Always Learning

Not too long ago, travel agents went through a minimum of 8 – 10 weeks of classroom training before booking a vacation.  Everything from basic geography to issuing airline tickets plus everything they’d need to know (no Google?!?!) about destinations, accommodations, transportation, activities, and more!
Now, new travel agents are primarily directed to self-guided online learning.  And there is a LOT of information out there!  So much that many don’t even know where to begin and lack the guidance they need to maneuver through it.
The Paper Ticket Producers get the best of both worlds with exclusive classroom training and individual guidance through the world of virtual learning.

Can Just Anyone Call Themselves a Travel Agent?

Armed with their classroom training and based in a local shop, Travel Agents were regarded as proper professionals.  In recent years, the industry has experienced huge growth.  True travel professionals will work hard to sharpen their skills, increase their knowledge, and maintain a successful business at home.  Unfortunately, this is not the case for all our peers and…well we all know about bad apples!
At The Paper Ticket, we pride ourselves on our professionalism and hold ourselves to the highest standards of business ethics.

If You're Booking Online, There ISN'T Service

Travel Agents pride themselves on their customer service and ability to make every client feel like a VIP.  Many travelers fondly remember the experience, and many may have never work with an agent at all.
The Paper Ticket Producers wow with their service, demonstrating their value to their clients – and they never go back to booking on the internet again!

It Takes a Village

Most Travel Agents of the past would join their local Travel Agency and work in a storefront.  Who doesn’t remember passing their Main Street Travel Agency with all the glossy brochures in the window?
A fantastic benefit to this structure was the built-in community that came from working in a small office environment.  It was easy to ask questions and share information – and of course the water cooler gossip!  Most agencies would say they felt like a family.
The trend has been steadily moving away from storefronts for years and today a vast majority of travel agents are home-based.  This flexibility has been a huge benefit to the industry and allowed many agents a fantastic work-life balance.  However, without the physical team environment, many agents now feel isolated at home.  While online communities are a part of every agency today, The Paper Ticket stands out for our thriving virtual office.
The Paper Ticket Producers may be home, but they are not alone.

Our Approach

We only work with individuals who intend to become TRAVEL PROFESSIONALS. We do not cater to hobbyists; we love travel, and we work with people who want to become successful doing something they love.

We promote a community environment and supply a platform to cultivate a virtual community, so you are never left feeling alone. After polling industry peers, we have selected technology that have consistently received the best user feedback. As the world reopens and consumers will be calling on agents not only for destination and product advice but also relying on their expertise in global policies and booking procedures.

We have created a hybrid of the old way of classroom education combined with curated online learning. Most host agencies direct you to generic online learning which often leaves new agents very overwhelmed and in fact feeling lost. There is a huge variety of useful training resources online but just because you are given the key to the keys to kingdom, you are not necessarily given the map of where to start. We have created an Exclusive Paper Ticket training program catered to different experience levels. Our “welcome to the industry” training, which is included in with your new agent registration, is a three-day intensive, in person, educational experience designed by The Paper Ticket. Using our combined years in the industry starting as retail travel agents, we were able to filter the best content for new agents versus experienced agents. Our fundamentals first approach sets you up for success and gives you the tools to navigate all that online learning later in your journey.

The value of a travel agent has never been more important than now. Online travel agencies are still around but the consumer has never wanted to work with a person more than in our current climate. We will give you the tools to take advantage for the resurgence of travel agents and guide your business on the path to success.

Our Mission

Our mission is to create a new category in the host travel agency space that unites the best of old and new industry practices. We develop best-in-the-business travel agents, attract established veterans, and retain members with a tight-knit community for professionals to learn and thrive.

Affiliations & Memberships

The Paper Ticket Founders

Laura DeVeiga

Laura comes to The Paper Ticket with 9 years of experience in the travel industry. Her experience began as a retail travel agent, advancing into retail leadership before progressing into wholesale travel on a web-based sales team, with a focus on user training and support. Upon the creation of a new National Accounts division at an industry leading wholesale brand in 2018, Laura and fellow Paper Ticket Co-Founder Erica were appointed to maintain and grow key account host agencies. As partners in this role, they specialized in networking and speaking to thousands of agents at small- and large-scale events and conferences; curating training content for audiences of varying experience and size; and building a social media presence to represent the brand. Laura’s love of travel began at a young age and progressed into her passion that she cannot wait to share with a new collection of travel enthusiasts.

Erica Scannelli

Erica’s industry career began 17 years ago as a retail travel agent and progressed into leadership with the launch of a wholesale agency specializing in exotic destinations. She next moved into product management and strategy, looking after supplier relationships, analytics, and agent training. Upon the creation of a new National Accounts division at an industry leading wholesale brand in 2018, Erica and fellow Paper Ticket Co-Founder Laura were appointed to maintain and grow key account host agencies. As partners in this role, they specialized in networking and speaking to thousands of agents at small- and large-scale events and conferences; curating training content for audiences of varying experience and size; and building a social media presence to represent the brand. Erica is passionate about travel and sharing her experiences with travelers and travel agents alike!

Q & A: Becoming a Travel Agent & Joining The Paper Ticket

Great question – Let us share our concept with you! If you have heard the term “host agency,” you’re already familiar with our concept.  And in case you have not, let us explain.

Let’s start with an analogy – a hair stylist “renting a chair” at a salon.  The ‘Big Picture’ perspective of this arrangement – the stylist benefits from the salon’s existing structure, joining a fully accredited business, while the salon shares the profits from their sales.  The stylists are responsible for their own appointments and, ultimately, their individual business – some stylists are busier than others, work different hours, charge different rates based on experience and complexity of the job, or have a niche specialization.  So why would they choose to share their profits with a salon rather than opening their own shop? Or taking appointments independently from their house?

Some of those reasons may include the salon’s credibility granted to an individual otherwise operating alone; their established business enables stylists to begin taking clients immediately; the stylist must be licensed, but the salon handles nearly all other “red tape” involved with establishing and running a business; the salon supports their stylists’ daily tasks by employing a receptionist and assistant to sweep up; they have relationships with product distributors to supply their stylists with shampoo at a reduced price.

Now bringing it back to what we are doing. What is a “Parent Travel Agency”? We don’t know exactly because we made it up! While a “host agency” may feel impersonal or corporate, at our “Parent Agency” we wanted to create a space where you had the support and training needed to be the best-of-the-best in the travel industry. We also are nurturing an environment that feels more like family and a team you can rely on rather than getting lost in the sea of agents and becoming just a number.

As in the stylist-salon scenario, in our parent agency model, members will benefit from our parent agency’s existing structure and join a fully accredited business, while sharing a portion of the profit from their sales with their agency.

Necessary accreditations and memberships are just the beginning.  A great parent agency will provide their members with:

  • Effective, User-Friendly Technology to Manage Your Clients, Bookings, and Finances
  • Intensive New Agent Training Program for New Advisors & Up to Date Ongoing Education for Industry Veterans
  • Exciting Learning Opportunities to Put Yourself in Destination and Gain Experience Firsthand.
  • Opportunities to Increase Your Earnings with Competitive Commissions and Exclusive Rates
  • Meaningful Relationships with Suppliers and BDMs
  • An Approachable Business Support System
  • Social Spaces to Learn and Connect with Fellow Members

There are several important characteristics of our parent agency, especially for advisors considering starting their own agency or becoming an employee of an agency.  In fact, many industry professionals consider a host-like agency as the “happy medium” between total independence and agency employment.

You are In Control of Your Own Business & Grow at Your Pace

Our parent agency provides a buffet of assets to our members.  Like a buffet, members have the freedom to choose which resources they use, and how much.

  • Your Future Is What You Make It – Are you going to make more money if you sell more? Absolutely! And who does not love money? But we are never going to force you to hit a monthly target or make you maintain a monthly income. We want to see you succeed and we are going to give you the tools to do so but your future is all your passion and your ambition.
  • Sell What You Want – We are here to provide structure, direction, and incentives around suppliers and products you sell, but where you send your clients is your and ultimately their choice (with your expert guidance of course). You have total freedom to create any type of vacation you like and book through your favorite vendors. We want you to get to know and build relationships with these suppliers. This encourages tremendous diversity among our members’ specializations and niches and will only help you in the long run. If there is something you are not a specialist in, you will know that someone on our team will be.
  • Simple Social Marketing – Attracting clientele is ultimately in your hands but we give you the tools to build your brand on social media. We offer a variety of advertising options, allowing our members to quickly and easily customize pre-designed templates with their unique branding and distribute via social media, print, email, etc.  You are also free to be creative and create your own collateral, but we are here to help you along the way.
  • Work When & Where You Want – Full or Part-Time, daytime or after-hours, or as a second source of income. This is generally a home-based job and homes are busy. You create your hours and build to it as your business grows. Many members start part-time and work to expand their business to a full-time operation because the more time you put into it, the bigger return you will see in your pocket.

Absolutely yes!  Savvy travelers have long recognized that a skilled travel professional would simplify the planning process and improve the quality of their vacation.  Here is a bit of history of the industry and context to explain why.

Before “the internet” was at every consumer’s fingertips, people would typically arrange nearly all travel products from simple air tickets to intricate vacations with a travel agent based in a storefront travel agency.  Search engines and OTAs (Online Travel Agencies such as Expedia) opened the public to information and booking avenues that were previously in the primary domain of travel agents.  By now, it is a safe assumption that most people have booked at least one travel product online without consulting a professional for advice!

But as time passed, consumers began to struggle with the information overload on the web; search “Cruises for Families” or “Vacation to London” and see how much information comes up!  It can be incredibly daunting if you are unsure where to start.

Additionally, product offerings – especially from hotels, cruise lines, and tour operators – have become far more nuanced than in the past.  A search for “Day Tour to Stonehenge from London” yields dozens of vendors offering dozens of options to fulfill various budgets and travel styles ranging from inexpensive bus tours to private guides with specializations in archaeology or literature.  For example, day tour aggregator Viator offers 35 different ways just to see Stonehenge!  All this variety is exciting – vacations today are tailored more to the individual than ever before – but also makes it difficult to filter the right experience while simultaneously ensuring the quality of your supplier.

Further, even in a world before Covid-19, there are endless reasons to change travel plans before or during a vacation.  Consumers would regularly find themselves spending time calling or emailing for support, frustrated by the red tape, unsatisfied with the service, lacking an ally in the process, and perhaps facing financial loss.

All these tools, rather than helping, have made booking a trip more stressful for many travelers!  Information and product overload, too little time, and ease of process led many travelers back to professional advice.  In the recent years, travel agents have reestablished their position as a necessary component in vacation planning.

Their role was so much more than simply making reservations and, to reflect the personalized service and specialized skills of a travel professional, many agents identified themselves as a Travel Specialist, Travel Expert, or Travel Planner.  Some got more creative with titles like Travel Designer or Travel Curator.  In 2018, the trade association ASTA (American Society of Travel Agents), whose members represent 80% of all travel sold in the United States through the travel agency distribution channel, set the industry standard when they conducted widespread consumer research and rebranded as the American Society of Travel Advisors.

Vacations, like travelers, are unique and travel advisors can understand their clients’ expectations, match their dreams with the suppliers who will deliver the experience, and maneuver through the moving parts of a trip to ensure a seamless feel.

Yes.  As with any profession, those representing the industry are expected to be educated in their line of work.  Most advisors enter the industry with some foundational knowledge, but there is inevitably a lot to learn.  In fact, the industry caters to “perpetual students” – products and trends are always updating and changing, so ongoing education is critical for most advisors.  Some advisors have completed a college-level program in Travel & Tourism or Hospitality, though that is not necessary to run a successful agency.

Obtaining the required education is easily accessible and primarily work at your own pace.  The Paper Ticket prides itself on our one-on-one customized training and the mentorship needed to develop true travel professionals; agency-instructed learning is a unique approach that stands out against the industry standard of self-guided online education. Suppliers and Tourism Boards also run learning programs, often with accreditations, to further your education. And when you are ready to learn on your own, our membership in the Travel Leaders consortia also provides a near-limitless supply of virtual materials from cruise ship inspections to Q&As on Cancun.

First and foremost, people become hosted travel advisors so they can be their own boss and grow their own business without limitations.  Yes, there are also travel benefits!  These will vary considerably but many suppliers happily engage with the travel advisor community and a being a travel professional will generally open doors or start conversations for travel discounts.

Starting any new business is like a choose your own adventure book, different paths for your preference and needs.

Become a Paper Ticket Producer

Join under The Paper Ticket brand and we provide you with an email, phone/text line, branded marketing pieces, and feature position on our website in addition to your Client Relationship Management System and our exclusive internal communication platform to connect to the Paper Ticket team.

You will be responsible for establishing your federal EIN, registering as an LLC*, and obtaining Errors & Omissions Insurance.

Become a Paper Ticket Established Producer

If you want to establish your own brand, you may join The Paper Ticket with only the benefits of our Client Relationship Management System and exclusive internal communication platform.

In addition to establishing your federal EIN, registering as an LLC*, and obtaining Errors & Omissions Insurance, EPs build their brand from the ground up –

  • Choose a name, Design a logo
  • Purchase a Website Domain, Host and Create Website, Maintain Site
  • Subscribe to Email System and Business Phone Number
  • Curate Social Media Presence for your Brand

 

After choosing your path and signing your contract, you will receive your Welcome Kit and have access to begin making bookings at your contracted commission level while receiving our assistance and beginning your New Agent Training.

 

*Establishing an LLC is the recommended business structure; a Sole Proprietorship or Partnership are also alternatives.  We recommend researching carefully and choosing the structure that best suits your needs.  We are here to help walk you through everything!

 

**This is intended to be a general and condensed overview of the process.  While we are here to guide you every step of the way, we are not lawyers, and this is not legal advice. ?  Please be sure to read the laws that are applicable for your state.

Starting any new business is like a choose your own adventure book, different paths for your preference and needs.

Become a Paper Ticket Producer

Join under The Paper Ticket brand and we provide you with an email, phone/text line, branded marketing pieces, and feature position on our website in addition to your Client Relationship Management System and our exclusive internal communication platform to connect to the Paper Ticket team.

You will be responsible for establishing your federal EIN, registering as an LLC*, and obtaining Errors & Omissions Insurance.

Become a Paper Ticket Established Producer

If you want to establish your own brand, you may join The Paper Ticket with only the benefits of our Client Relationship Management System and exclusive internal communication platform.

In addition to establishing your federal EIN, registering as an LLC*, and obtaining Errors & Omissions Insurance, EPs build their brand from the ground up –

  • Choose a name, Design a logo
  • Purchase a Website Domain, Host and Create Website, Maintain Site
  • Subscribe to Email System and Business Phone Number
  • Curate Social Media Presence for your Brand

 

After choosing your path and signing your contract, you will receive your Welcome Kit with your agency’s credentials, and you are ready to START BOOKING IMMEDIATELY!  Our exclusive 3-Day Classroom Training is designed for those new to the industry and optional for experienced travel professionals.

*Establishing an LLC is the recommended business structure; a Sole Proprietorship or Partnership are also alternatives.  We recommend researching carefully and choosing the structure that best suits your needs.  We are here to help walk you through everything!

 

**This is intended to be a general and condensed overview of the process.  While we are here to guide you every step of the way, we are not lawyers, and this is not legal advice. ?  Please be sure to read the laws that are applicable for your state.

Running a business is like a choose your own adventure book, different paths for your preference and needs.  Are you ready for your next adventure?

Become a Paper Ticket Established Producer

Seamlessly integrate your existing brand when you become an Independent Contractor with The Paper Ticket.  Our contract allows for flexibility during your transition, plus we’ve chosen an industry-favorite CRM that will import your client list in a snap.

After signing your contract, you will receive your Welcome Kit with your agency’s credentials, and you are ready to START BOOKING IMMEDIATELY!

*Source: “The American Traveler’s Path to Purchase.” Expedia 2017
**According to the Bureau of Labor Statistics, average hourly wages are $27.07/hour.
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